Terms & Conditions

Rescheduling Policy

If you find yourself unable to attend your scheduled session, we kindly request a minimum of 7 Business Days advance notice. This ensures that no cancellation fee will be incurred. Please be mindful of weekends as these are not included in the “7 Business Days”. As a small, owned business with limited portrait session slots, your cooperation in providing a 7 business days’ notice period allows us to potentially fill the time with another booking. Your understanding and consideration are highly appreciated. Session rescheduling is allowed once (1) free of charge if made seven (7) business days before your scheduled session. A wait period may be applicable in certain situations. Please note that if additional rescheduling is necessary or a change from weekday to weekend or change in session type, a fresh confirmation fee will be required and will automatically be deducted from your credit card upon your new rescheduled agreed date.

Rescheduling Due to Emergency/Illness

We understand that unforeseen situations, such as emergencies or illness, may arise. In such cases, we are committed to working with you to identify an alternative date that suits your schedule. If you need to reschedule due to illness or emergencies, your initial studio booking fee will be transferred to the newly selected date. Session rescheduling is allowed once free of charge if made seven (7) business days before your scheduled session. A wait period may be applicable in certain situations. Please note: if you have already rescheduled prior, an additional confirmation fee may apply at the discretion of the studio. Please note that if additional rescheduling is necessary or a change from weekday to weekend or change in session type, a fresh confirmation fee will be required and will automatically be deducted from your credit card upon your new rescheduled agreed date.

Donations for Charity Photography Sessions

Your donation secures your session and is non-transferable/non-refundable at any point once made. If you choose to cancel your photography session once your donation is made, you will not be refunded. Please note that if additional rescheduling is necessary or a change from weekday to weekend or change in session type, a fresh confirmation fee will be required and will automatically be deducted from your credit card upon your new rescheduled agreed date.

Gift Certificates

Your gift certificate must be presented at your photographic session or full session fee may be charged. Gift certificates are not valid in conjunction with any other offer. Gift certificates are not transferrable for cash or any other products. Gift certificates automatically include a studio session photography unless otherwise stated. Type of photography session allocated to you and availability for your session is at the discretion of our studio and what we see as suitable for you/your family. Any other inclusions or specifics must be stated on the gift certificate. Additional photos and products are optional and are at and extra charge as per price guide and are not included. Gift Certificates can only be used for a family photography session unless otherwise stated. Photography session must be taken within 6 months of gift certificate validation. Please take note of our 7 Business Day Cancellation Policy and reservation deposit that is required when we book you in. If you cancel your photography session within the 7 Business Day Cancellation Policy your gift certificate value/reservation deposit will be forfeited. All Gift Certificates are intended for the original recipient and cannot be “regifted”, passed on to another family or friend or exchanged for cash. Regifted gift certificates will be deemed invalid, and a full session fee will be charged.

eGift Certificates

All eGift certificates purchased do not include a physical product but an email and payment receipt which must be presented at the time if your photography session booking.

Physical Gift Certificates

Physical gift certificates ordered via email or by phone include regular postage unless stated. Express postage will attract an additional fee. We cannot guarantee exact date of delivery with Australia Post so please order ahead of time. We cannot guarantee delivery if details on form are not completed correctly or in full. Pickups from out Bossley Park studio can be arranged ahead of time.

Partner Gift Certificates

If you have received gift certificate from one of our partners, you must register your gift certificate to validate it before the expiry stated on your gift certificate. All partner gift certificates are valid in line with our general terms and conditions and require a booking deposit to proceed. If you have any enquires about eGift certificates or any other types of gift certificates, please don’t hesitate to contact our studio  bookings@vividimaging.com.au